Privacy policy

Privacy Statement

Phrozen Tech hereby declares and explains to you the purpose, category, scope, and method of personal data collection, as well as your related rights, in order to maintain personal privacy and support personal data protection. If you have any questions regarding Phrozen Tech’s privacy statement, related notification matters, or any matters related to personal data protection, please contact Phrozen Support Center. Phrozen Tech will promptly reply and explain.

Privacy Coverage

This privacy statement and related notification matters only apply to websites owned and operated by Phrozen Tech, including the Phrozen Support Center. The website of Phrozen Tech may have numerous links, partners, and independent store owners who offer their products or services. To know about the privacy policies and other relevant disclosure matters of these linked websites, partner websites, or independent store owners on the network, please refer to their respective statements. Phrozen Technology is not responsible for the privacy statement and related notification matters of linked websites, partner websites, or independent store operators.

Purpose of Personal Data Collection

Phrozen Tech collects users' personal data, including but not limited to name, contact information (such as phone, email, and address), education level, employment status, family and marital status, economic status, and data required for payments. This data is collected to provide e-commerce and after-sales services, fulfill legal or contractual obligations, protect the rights and interests of all parties involved, conduct marketing and customer management, and operate the business in accordance with the company's registration items or organizational charters. In addition, IP addresses and other personal data that can directly or indirectly identify users may also be collected.

To improve service quality, Phrozen Tech may conduct traffic analysis and online behavioral investigations of its related websites or apps based on the collected personal data and browsing activities of users. However, this data is not associated with specific individuals.

If you have any questions or concerns regarding Phrozen Tech's privacy statement or the protection of personal data, please contact the Phrozen Support Center. We will respond as soon as possible to address your queries.

Acquisition of Personal Data

Phrozen Tech values your privacy and believes that excellent products and privacy protection can coexist. Therefore, we only collect necessary personal data. When you register an account on our official website, purchase products, activate products or devices, download software updates, link to our services, contact us through social media, participate in online surveys, or interact with Phrozen Tech, we may collect the following information:

  • Account information: Your Phrozen Tech account information, including email address, name, and country of residence.
  • Contact information: Including name, email address, physical address, phone number, or other contact information.
  • Device information: Including device serial numbers or browser types, as well as information about the device.
  • Payment information: Including your billing address and payment method details, such as bank information, credit card, signature card, or other payment card information.
  • Transaction information: Involving transaction data generated when purchasing Phrozen Tech products and services.
  • Other information you provide to us: Including detailed information such as communication content between you and Phrozen Tech, interactions with customer service personnel, and contact through social media channels.

You are not obligated to provide us with the personal data we request. However, if you choose not to provide it, we may often be unable to provide you with our products or services or respond to your requests.

Acquisition of Personal Data from Other Sources

Phrozen Tech respects the privacy and sensitivity of your personal data. We only collect and use it when necessary and take measures to protect it. The following are the ways we may acquire your personal data:

  • Authorized resellers: We may engage third-party authorized resellers to process or store data related to your use of our services and deliver products, including personal data.
  • Partners: We collaborate with partners to improve our products and services. These partners may provide us with your personal data to support our business operations and compliance requirements.
  • Interactions with individuals: We may collect your personal data during interactions with other individuals, such as when they contact you to obtain information or share content.
  • Based on your instructions: You may instruct other individuals or third parties to share data with us, and we will use this information according to your instructions.

We will handle your personal data in accordance with this Privacy Policy to ensure its safety and confidentiality, regardless of the source from which we collect it.

Use of Personal Data

Phrozen Tech may use personal data to enhance our services, process your transactions, and communicate with you. We respect your privacy and will not disclose your personal data to third parties or use it for other purposes unless you provide consent or as required by Taiwan's applicable laws. In particular, we may gather personal data for the following objectives:

  • Improve our services: Phrozen Tech collects personal data that is necessary to enhance our products and services. For instance, we may collect records of maintenance or customer complaints to make the necessary optimizations and improvements.
  • Process your transactions: To process your transactions, Phrozen Tech needs to collect your name, purchased content, payment information, and other relevant data.
  • Communicate with you: We may contact you to respond to your inquiries, process your transactions or account-related matters, and promote our products and services. Moreover, we may use personal data to send you essential notifications, such as changes in purchasing, terms and conditions, and policies.

Personal Data Security

To ensure the security of your personal account and data, Phrozen Tech strongly recommends that you do not disclose your personal account and password to any third party, nor allow others to use your personal data to apply for an account and password. If there is a risk of your account and password being leaked, please change your password immediately or notify Phrozen Tech to suspend the account. We may need you to verify your personal information.

In addition, please note that the Internet is not a secure information transmission environment. Please avoid disclosing sensitive personal information to others or publicly disclosing it on the website when using this website. Phrozen Tech strongly advises you to properly safeguard your personal information and pay attention to the security of your account at all times.

Our Commitment to Your Privacy

To ensure the security of your personal data, we will communicate the company's privacy and security standards to Phrozen Tech employees and strictly enforce privacy protection measures within the company.